Purchase and warranty policies:

1.  We accept all major credit cards, including Visa, MC, Amex, Discover for buyers in North America (USA, Canada and Mexico).

2.  International credit card orders outside North America are limited to a maximum purchase of $500. International orders over $500 require pre-payment in-full via check, wire transfer or international money order. All international orders are subject to a 4% fee to cover handling and currency conversion.

3.  We accept valid purchase orders from rated companies, major organizations or institutions. Due to the fact that our hardware systems are custom-assembled for each client, a 50% deposit is required upon placing of an order. The balance is due upon receipt of equipment and invoice. Late payments are subject to a 1-1/2 percent per month finance charge.

4.  All checks require 3-5 business days to clear before orders can be shipped.

5.  Please note that prices change frequently and we cannot offer price protection on any product that has already been shipped to you.  

6.  Due to the rapid fluctuations that occur in the electronics market, prices and equipment specifications are subject to change without notice.

7.  We are not responsible for omissions or typographical errors. 

8.  All products carry manufacturer's warranties. It is the customer's responsibility to properly register all equipment for warranty purposes. Equipment found damaged or inoperable upon receipt must be reported and returned to Medical Motion within seven days of receipt.

Foreign Orders:

1.  International credit card orders outside North America are limited to a maximum purchase of $500. International orders over $500 require pre-payment in-full via check, wire transfer or international money order. All international orders are subject to a 4% fee to cover handling and currency conversion.

2.  All International orders (except software) must be shipped "freight collect" which means the buyer must provide a valid shipper number (Fedex, UPS, Airborne) before order is processed. All freight, customs and VAT charges will be charged to the buyer's shipper account. International orders will also be assessed a 4% handling fee to cover currency exchange and customs paperwork preparation.

Shipping:

1.  Most hardware system orders are built and shipped within 2-3 weeks from the time we receive your order. We are not responsible for delays due to conditions beyond our control. Normal shipping quotes are for ground delivery. Faster delivery may be requested at an additional charge. Delivery times are measured from when systems are completed and ready to ship.

2.  All International orders must be shipped "freight collect" which means the buyer must provide a valid shipper number (Fedex, UPS, Airborne) before order is processed. All freight, customs and VAT charges will be charged to the buyer's shipper account. International orders will also be assessed a 4% handling fee to cover currency exchange and customs paperwork preparation.

Customer-Supplied Equipment:

1.  For orders involving configuration of customer's equipment, we provide no guarantees as to the results or performance.

2.  SMI is not responsible for damage to customer equipment while in-transit to SMI. All equipment shipped to SMI must be insured by the customer.

3.  Customer equipment found not to be in working order will be returned to customer at customer's expense.

Warranty Repair:

1.  Warranty repair is covered under each individual manufacturer's warranty. It is the customer's responsibility to make all arrangements for warranty repair through the appropriate manufacturer.

2. Before returning a PC for repair, the customer must follow normal troubleshooting procedures.

3. The customer is responsible for properly packing and shipping items for repair and must assume all costs for shipping.

Returns:

1.  Returns or exchanges are accepted on all standard stock products within 7 days of receipt. Absolutely no returns will be accepted on custom systems orders or software which has been licensed. Customer must call for a RMA number before returning any items. Returns without a RMA number will be refused.

2.  A 15% handling/restocking fee applies to all returns.

3.  Shipping, handling, and insurance charges are not refundable.

4.  Customer is responsible for all return shipping and insurance charges.

5.  All returns must be in original factory condition with all of the following: original shipping carton; instructions and manuals in unmarked condition; blank warranty and/or serial number cards; packaging, plastic bags, and all other included factory packed accessories. Any accessory that is missing from the box when it is returned will incur a higher restocking fee or a charge for the missing item.

6.  We cannot accept any returns on products with filled-out warranty cards or product registrations.

7.  All refunds will be issued or credited to customer's original credit card within 30 days of receipt of return. Credits to charge cards may take two billing cycles before appearing on your monthly charge statement.

8.  Orders can not be cancelled by email. Cancellations requests must be done through our sales office. All order cancellations will incur a 5% cancellation fee.